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8 customer service tips every retail employee should have

Dealing with sometimes demanding, sometimes ornery, sometimes outright hostile customers may be the biggest challenge any retail employee must face. Retail places all employees in a veritable public relations position because the way employees…

3 ways retail will change in the next 5 years

Are you currently employed in a retail position or looking to find one? If so, and you’re in it for the long haul, you can expect to encounter some big changes across the industry in the next several years. This is due to a variety of factors—from…

Customer service skills every employee needs

If you work with clients on a regular basis, you always need to be on your game. Being good at customer service means that when you're grumpy, tired, or super-busy, you still project a friendly and professional tone at all times. Even if you’re…

Top Opportunities in the Online Retail Revolution

Working in the retail industry used to be pretty straightforward. Customers would shop in brick-and-mortar storefronts, helped by sales associates or customer service reps. Then, anything they couldn’t get in person was purchased from a printed…